Core Facts
- Established in 1997
- 300+ Full-time employees
- 4200+ Clients worldwide
Key Markets Served
- 40+ countries served
- Major focus on UK, USA and Australia
Infrastructure
- Modular delivery centers in Kolkata & Chennai
- Backup high-speed bandwidth and power
- Reliable disaster recovery system
Quality
- ISO 9001:2000 Certified
- Adopting SEI CMMi Framework
Professional Memberships
- NASSCOM
- Software Technology Parks of India (STPI)
- World Wide Web Consortium (W3C)
Awards & Recognition
- Rated among Top 100 SME by CRISIL (A S&P Company)
- Listed as Emerging IT SME of India 2007 by D&B
Financial Performance
- Profitable since inception
- Above 100% CAGR since 2001
Delivery Policy
Indus Net Technologies (hereafter referred to as Indus Net Technologies) has created this delivery policy to demonstrate our commitment to successful and timely delivery of services and/or products that are sold by us. Please read the following to learn more about our delivery policy, and how we treat project deliveries for our customers.
Coverage & Scope
- This delivery policy covers Indus Net Technologies' treatment of services and/or products offered by Indus Net Technologies and/or a website owned and operated by Indus Net Technologies.
- This delivery policy does not apply to the practices of companies
that Indus Net Technologies does not own or control, or of persons that Indus Net Technologies does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Indus Net Technologies websites link.
How we initiate a project
- You can visit the websites of Indus Net Technologies and initiate a discussion with one of our Business Development Managers about your project / product. For some products / services, you need not initiate any contact or receive any quote as the prices and offerings are clearly defined and are not customizable. For such services and/or products you can simply place the order online.
- By starting any service contract and/or purchase of product you are agreeing to abide by the terms and conditions of service of Indus Net Technologies.
Timely delivery of a given service and/or product
Indus Net Technologies takes every project (based on the service and / or product) very seriously and ensure that the same is handled in a professional manner and the client gets the result as per our promise to him. We have set up certain delivery timelines which are applicable in general cases. Since Indus Net Technologies offers various services and/or products and their combination, please refer to the chart below to get an understanding of our delivery commitments.
| Website |
Service |
Delivery Time |
| Design2please.com |
Web design |
As mentioned in the proposal based on the project requirement. |
| Logo2Please.com |
Logo design |
4 days for the first draft. 10 days for finalization and revisions after approval of the first draft. |
| Submit2Please.com |
Directory Submission Service / Article Submission Service |
As mentioned on www.submit2please.com |
| Script2Please.com |
Web programming service |
As mentioned in the proposal based on the project requirement. |
| TemplateKingdom.com |
Web templates |
48 work hours |
| EasySiteEdit.com |
Software |
48 work hours |
| ProjectPack.com |
Software |
48 work hours |
| Hire-A-Designer.com |
|
As mentioned in the proposal based on the project requirement. |
Applicability of the Delivery Policy
Please note that Indus Net Technologies’ delivery commitment is subject to:
- Timely payments:
A project is not considered to be initiated if the agreed upon / listed payments are not clear.
- Timely communication from the client:
We are not bound to respect our Delivery Policy, if required information is not communicated to us in a timely manner. Any delay arising out of such situations cannot be attributed to Indus Net Technologies.
- Completeness of information provided by the client:
In case, it is understood that the information provided to us is incomplete and/or complete information/scope of the project (service and/or product) is not provided at the beginning of the project, Indus Net Technologies’ is not bound to maintain its delivery commitments.
- Change in scope:
Indus Net Technologies is not bound to accept a change in scope. However, for any change in scope of the project (service and/or product), there will be additional cost and time involved. Therefore the original time commitment or delivery period will stand void and a new time commitment needs to be negotiated.
- Though, Indus Net Technologies takes complete care of on-time delivery, the same may not be possible in some cases due to unforeseen circumstances. We deeply regret for such unexpected delays and we try to help out our client in all possible ways to cope up with the delay.
- Indus Net Technologies will not make any compensation for the delay of delivery under any circumstances, unless there is a special agreement signed with penalty clause for delay in delivery.
Limitation of Liability
In case of any failure on part of Indus Net Technologies to honor it’s delivery policy, Indus Net Technologies’ liability is limited to the value of services and/or products not delivered on the date of escalating the issue to a refund and/or cancellation.
Changes
- Indus Net Technologies may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Indus Net Technologies websites after any such amendments signifies your acceptance thereof.
Contacting us regarding our delivery policy
If you have questions or suggestions about this delivery policy please e-mail us at delivery@indusnet.co.in.
